Your privacy and data security are our top priorities
Welcome to OPDX (hereinafter referred to as "we", "us", or "our"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our Hospital Queue Management System, including both our web application and mobile application (collectively, the "Services").
By using OPDX Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
When you register or use our Services, we may collect:
During consultations, we may collect:
We automatically collect:
When you use our mobile application:
We use the collected information for the following purposes:
To provide queue management services, display token numbers, show estimated wait times, and facilitate patient-doctor consultations.
To verify patient identity across hospitals and maintain medical records continuity.
To send notifications about queue status, appointment reminders, and important updates via SMS or push notifications.
To analyze usage patterns, optimize queue flow, and improve overall service efficiency.
To prevent fraud, ensure data integrity, and maintain system security.
To comply with legal obligations, respond to legal requests, and enforce our terms of service.
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Your information is shared with doctors, hospital staff, and department heads within the registered hospital to facilitate your treatment and consultation.
We may share information with trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, SMS services) under strict confidentiality agreements.
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement appropriate technical and organizational security measures to protect your personal information:
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
You may request deletion of your account and associated data by contacting us. We will comply with your request subject to legal and regulatory obligations.
You have the following rights regarding your personal information:
Request a copy of your personal information we hold
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Request transfer of your data to another service
Object to processing of your personal information
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before providing any personal information.
We are not responsible for the privacy practices or content of third-party websites or services.
Our Services are designed for patients of all ages. For patients under 18 years of age, we require parental or guardian consent for registration and use of the Services.
If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us immediately so we can take appropriate action.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+91-8196838974Address
Saluja Technologies
Panchpir nagar street no. 1
Abohar,152116 Punjab, India
Response Time: We aim to respond to all privacy-related inquiries within 30 days.
By using OPDX Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please discontinue use of our Services immediately.