Question 1

What is OPDX?

Accepted Answer

OPDX is a comprehensive digital queue management system designed by Arshdeep ( CEO of company) specifically for hospital OPDs (Outpatient Departments). It consists of a web-based platform for hospitals and a mobile app for patients, enabling real-time queue tracking, reducing wait times by up to 70%, and improving overall patient experience.

Question 2

How does OPDX reduce patient wait times?

Accepted Answer

OPDX reduces wait times through smart queue management, real-time updates, AI-powered wait time predictions, and efficient patient flow optimization. Our system allows patients to track their position remotely, reducing crowding in waiting areas. Hospitals can manage multiple departments simultaneously, call patients efficiently, and get insights to optimize staffing during peak hours.

Question 3

Which hospitals currently use OPDX?

Accepted Answer

OPDX is currently used by 200+ hospitals across India, including multi-specialty hospitals, clinics, and healthcare chains. We serve hospitals in major cities and tier-2 towns. Due to privacy agreements, we cannot disclose specific hospital names without permission, but we'd be happy to connect you with reference hospitals in your area.

Question 4

Is OPDX suitable for small clinics or only large hospitals?

Accepted Answer

OPDX is designed to scale for healthcare facilities of all sizes. Whether you're a small single-doctor clinic or a large multi-specialty hospital with 50+ doctors, our system adapts to your needs. We offer different pricing tiers and feature sets to match your facility's size and requirements.

Question 5

How long does it take to set up OPDX in our hospital?

Accepted Answer

The setup process typically takes 3-5 business days. This includes: Day 1-2: Account creation, staff training, and system configuration. Day 3: Department setup, doctor profiles, and receptionist training. Day 4-5: Testing, soft launch, and final adjustments. We provide dedicated onboarding support and training materials for your entire team.

Question 6

What equipment or hardware do we need?

Accepted Answer

OPDX is cloud-based and requires minimal hardware. You need: computers/tablets with internet browsers for receptionists and doctors, stable internet connection (minimum 2 Mbps), optional display screens for showing queue status in waiting areas, and optional printers for token generation. We support Windows, Mac, and tablet devices.

Question 7

Can we integrate OPDX with our existing Hospital Management System (HMS)?

Accepted Answer

Yes! OPDX offers API integration with most popular HMS platforms. We can sync patient data, appointment schedules, billing information, and medical records. Our technical team will work with your IT department to ensure seamless integration. We also offer standalone operation if you don't have an HMS.

Question 8

How do we train our staff to use OPDX?

Accepted Answer

We provide comprehensive training including: live online training sessions for all user roles (admin, receptionist, doctors), video tutorials and documentation, dedicated support during the first month, ongoing training for new staff members, and 24/7 customer support helpline. Most staff become proficient within 2-3 days.

Question 9

Can we customize the system for our hospital's specific needs?

Accepted Answer

Absolutely! OPDX offers extensive customization options including: custom branding with your hospital logo and colors, department-specific workflows, custom token formats, specialized reports and analytics, integration with your existing systems, and custom features based on your requirements (enterprise plans).

Question 10

What kind of reports and analytics does OPDX provide?

Accepted Answer

OPDX provides comprehensive analytics including: daily/weekly/monthly patient flow reports, average wait time analysis, doctor efficiency metrics, peak hour identification, department-wise performance, patient satisfaction trends, no-show rates, and resource utilization reports. All reports can be exported to PDF/Excel.

Question 11

How do patients use the OPDX mobile app?

Accepted Answer

Patients can download the OPDX app (iOS/Android) and log in using their registered mobile number (the one provided during hospital registration). Once logged in, they can: view their current queue position, see estimated wait time, check doctor availability status, receive notifications when their turn approaches, view appointment history, and access multiple hospitals if registered at different facilities.

Question 12

Do patients need to create an account separately?

Accepted Answer

No separate registration is needed! Patients are automatically enrolled in OPDX when they register at any partner hospital. They simply need to download the app and log in with their registered mobile number. The system will verify them via OTP and they can immediately start tracking their queues.

Question 13

What if a patient doesn't have a smartphone?

Accepted Answer

We provide multiple options for patients without smartphones: physical token numbers are still displayed on waiting room screens, SMS notifications sent to basic phones, family members can track on behalf of patients, and receptionists can provide queue status updates. OPDX complements traditional systems rather than replacing them entirely.

Question 14

Can patients book appointments through the app?

Accepted Answer

Yes! Patients can book appointments through the OPDX app if your hospital has enabled this feature. They can view available slots, select their preferred doctor and time, receive confirmation, and get reminders before their appointment. Walk-in patients can also check in through the app to join the queue.

Question 15

How accurate are the wait time predictions?

Accepted Answer

Our AI-powered predictions are typically 85-90% accurate. The system analyzes: doctor's average consultation time, current queue length, patient complexity (regular vs first-time), and historical patterns. Wait times are updated in real-time as conditions change. Patients receive notifications if there are significant delays.

Question 16

How much does OPDX cost?

Accepted Answer

OPDX offers flexible pricing based on your hospital size and needs. Pricing tiers include: Starter Plan (1-5 doctors): ₹4,999/month; Professional Plan (6-20 doctors): ₹9,999/month; Enterprise Plan (21+ doctors): Custom pricing. All plans include mobile app access, real-time updates, basic analytics, and customer support. Enterprise plans include advanced analytics, API integration, and priority support. We offer a 30-day free trial for all new hospitals.

Question 17

Is there a setup fee or hidden charges?

Accepted Answer

No hidden charges! Our pricing is transparent and includes: zero setup fees, free onboarding and training, free updates and new features, unlimited patient users, and free customer support. You only pay the monthly/annual subscription fee. Enterprise customizations may have one-time development costs, which are discussed upfront.

Question 18

Do you offer annual plans or discounts?

Accepted Answer

Yes! We offer: 20% discount on annual subscriptions, 15% discount for healthcare chains (3+ facilities), special pricing for government hospitals and NGOs, and referral bonuses when you recommend OPDX to other hospitals. Contact our sales team for custom quotes for large organizations.

Question 19

What happens if we want to cancel our subscription?

Accepted Answer

You can cancel anytime with 30 days notice. We don't lock you into long-term contracts. Upon cancellation: you retain access until the end of your billing period, we provide data export in standard formats, no cancellation fees are charged, and you can restart your subscription anytime. We also offer a satisfaction guarantee in your first 60 days.

Question 20

What if our internet connection goes down?

Accepted Answer

OPDX has offline capabilities. If internet disconnects: the system continues working with local caching, queue data is stored locally on devices, updates sync automatically when connection resumes, and critical functions like calling next patient still work. We recommend backup internet (mobile hotspot) for critical operations, but brief outages don't disrupt service.

Question 21

Is OPDX mobile-friendly for doctors and staff?

Accepted Answer

Yes! OPDX is fully responsive and works seamlessly on: desktop computers, tablets (iPad, Android tablets), smartphones (iOS and Android), and any modern web browser (Chrome, Firefox, Safari, Edge). Doctors can manage queues from their phones if needed, making it convenient for multi-location practices.

Question 22

What are the minimum internet speed requirements?

Accepted Answer

OPDX works efficiently with: minimum 2 Mbps download speed, 1 Mbps upload speed, and stable connection (not necessarily fast). For 10-15 concurrent users, we recommend 5-10 Mbps. The system is optimized for Indian internet conditions and works well even with moderate connectivity.

Question 23

Can we access OPDX from multiple locations?

Accepted Answer

Yes! OPDX supports multi-location hospitals and chains. You can: manage all branches from a central dashboard, share patient data across locations (with permissions), view consolidated reports, maintain location-specific settings, and allow patients to use any of your facilities. Perfect for hospital chains and satellite clinics.

Question 24

How secure is patient data in OPDX?

Accepted Answer

We take security extremely seriously. OPDX features: 256-bit SSL encryption for all data transmission, encrypted database storage, HIPAA compliance standards, regular security audits and penetration testing, role-based access controls, automated backups every 6 hours, disaster recovery procedures, and 99.9% uptime SLA with redundant servers.

Question 25

Who can access patient data?

Accepted Answer

Access is strictly controlled through role-based permissions. Only authorized users see patient data: receptionists can view basic info and queue status, doctors can access their patients' medical records, department heads can view department data, hospital admins can access hospital-wide reports (anonymized), and patients can only see their own information. No OPDX staff can access patient medical data without explicit permission.

Question 26

Is OPDX compliant with data protection regulations?

Accepted Answer

Yes! OPDX is fully compliant with: India's Digital Personal Data Protection Act (DPDPA), HIPAA standards (US healthcare privacy), ISO 27001 security standards, and GDPR principles. We maintain detailed audit logs, allow data export/deletion on request, and provide data processing agreements for enterprise clients.

Question 27

What happens to our data if we stop using OPDX?

Accepted Answer

You retain complete ownership of your data. When you cancel: we provide full data export in standard formats (CSV, JSON), data is securely deleted from our servers after 90 days (as per agreement), you receive confirmation of deletion, and you can request earlier deletion if needed. We never sell or share your data with third parties.

Question 28

How often do you backup data?

Accepted Answer

We maintain rigorous backup procedures: automated backups every 6 hours, backups stored in multiple geographic locations, 30-day backup retention, instant recovery capabilities, regular backup testing, and optional on-premise backup for enterprise clients. We've never lost customer data in our 5+ years of operation.

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